Privacy notice

Who is responsible for your data

The data controller is PLACEHOLDER — name the practice as data controller, at No 8,, Clonard Avenue, Wexford,, Ireland, Y35W1BC. Questions about your data go to info@amg.ie or +353 85 876 8814.

This notice covers the online booking system on this website only. It does not cover your medical records, which the practice holds separately and under its own policy.

What this website collects

When you book an appointment online, the practice stores:

• your first and last name;
• your email address;
• your phone number;
• your date of birth;
• the date and time you agreed to this notice, and which version you agreed to.

With each booking it also stores which service and which doctor you chose, when, the fee you were shown, the optional note if you add one, and the booking’s status. You do not create an account, and there is no password.

An appointment at the practice is paid there, when you come in: nothing about it is paid online. A video call is paid online when you book, and for that the practice stores the payment’s reference at Revolut and when it was paid and, if it was, refunded. Your card details are not stored by the practice, or seen by it. You type them on Revolut’s own payment page, and they go only to Revolut.

If you fill in your details for a video call but do not finish paying, nothing is booked, and what you typed is deleted two days later. It is kept that long only so that a payment which arrives late can still be matched to you and refunded.

If you choose a video appointment, the practice also stores the link to the call, and the entry it makes in your doctor’s own Google Calendar for it.

There is no field anywhere on this website for symptoms, conditions, medication, or any other clinical detail, and the optional note on a booking is limited to 200 characters and labelled non-clinical. Please do not use it, the contact form, or any other part of this site to describe a medical problem. Phone the practice instead.

Why the practice is allowed to hold it

• Your consent for your contact details. You give it when you book, and can withdraw it at any time by asking the practice to erase them.
• Provision of health care (GDPR Article 9(2)(h)) for the appointment records, because an appointment linking you to a service is health data — and for a video consultation, which is the appointment itself, held by video.
• Legal obligation for keeping appointment records after you leave, which is why erasing your details does not delete them.
• A contract with you (GDPR Article 6(1)(b)) for taking your payment and refunding it under the booking terms, and legal obligation for keeping a record of payments and refunds as tax and accounting law requires.

How long it is kept

The practice has not yet confirmed a retention period for appointment records. This section will state one before the site goes live. Your name and contact details are erased whenever you ask the practice to erase them.

What you can do

• See it. Email or phone the practice and it will send you everything this booking system holds about you.
• Correct it. Phone the practice and reception will update your details.
• Cancel or delete it. Cancel an appointment from the link in its confirmation email, up to 24 hours beforehand. To have your name, email, phone number and date of birth erased, ask the practice.
• Complain. If you are unhappy with how the practice handles your data, you can complain to the Data Protection Commission, the Irish supervisory authority, at dataprotection.ie. Please tell the practice first if you can. Most problems are quicker to fix directly.

What erasing your details does not do

Your past appointments are kept, with nothing identifying you attached to them. The practice is required to retain that record, and it is not something erasing your details can override. What is removed is everything that ties those appointments to you as a person.

Who else sees it

Nobody outside the practice, except the companies that run the website and send its email, which act only on the practice’s instructions and store data inside the European Union — and Revolut, which takes the payment for a video call, and Google, which carries video consultations. Nothing is sold, and there is no advertising or analytics on this site.

Google, through the practice’s Google Workspace account, carries video consultations on Google Meet, acting only on the practice’s instructions. The entry in your doctor’s calendar holds the booking reference and the time, and nothing else about you. During the call Google carries the video and sound, and the name you join with. Calls are not recorded. Google’s own handling of Meet is set out in its privacy notices, at policies.google.com.

Revolut takes and refunds the payment for a video call, for the practice; it is not involved in an appointment at the practice. For a video call it receives your email address, the booking reference, the date and time of the appointment and the amount — never the service you booked or anything about your health — together with the card details you type on its payment page. Payment firms must also check payments for fraud and keep their own records of them by law, so Revolut handles that information under its own privacy notices too, published at revolut.com/legal.

Cookies

Booking an appointment sets no cookies on this website. Revolut’s payment page, for a video call, and Google Meet are their own companies’ sites, under their own cookie policies. The cookie policy explains what this site stores, and the one cookie it uses, for practice staff only.

Changes

Current version: 2026-10-draft-5. Each booking records which version you agreed to, so the practice can always tell what you were shown.